At The Hygiene Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a comprehensive refund and return policy to ensure your peace of mind. Please review the following guidelines carefully:

1. Eligibility for Refunds and Returns:

  • To be eligible for a refund or return, your item must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain products, such as perishable items or items that have been opened or used, may not be eligible for return. Please refer to the specific product page for any restrictions or contact our customer service team for clarification.

2. Initiation of Refunds and Returns:

  • To initiate a refund or return, please contact our customer service team within 2 days of receiving your order.
  • You can reach us via thehygieneshop@gmail.com email address. Please provide your order number and details of the item(s) you wish to return along with the order no.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

4. Inspection and Processing:

  • Once we receive your returned item(s), our team will inspect them to verify their eligibility for a refund or return.
  • Refunds will be issued to the original method of payment within 3 business days. However, post our processing, it will depend upon the time taken by the specific platform’s T&C and time taken for the refund to reach you.
  • Returns for store credit may also be offered as an alternative option.

5. Damaged or Defective Items:

  • It is always advised to have a video recording while unboxing the products so that in case of damage it is clear.
  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may request video or photographic evidence of the damage or defect to expedite the process.

6. Refund Exceptions:

  • Some products may be exempt from refunds or returns due to their nature, such as personalized items or clearance merchandise.
  • Gift cards are non-refundable.

7. Refund Processing Time:

  • Though we process the payments within 3 business days from our side, please allow your financial institution’s processing time to have your refund to appear in your account, which we wouldn’t be in a position to give a time line for.

8. Contact Us:

  • If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team for assistance.

By making a purchase on The Hygiene Shop website, you agree to abide by the terms and conditions outlined in this refund and return policy.

Last updated: 27-01-2024

If you have any further questions or require clarification on any aspect of our refund and return policy, please don’t hesitate to reach out to us.

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